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We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.

If the problem is not major, we will amend the situation within
a reasonable time. If it is not repaired or amended in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt.

Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates
Shipping charges & delivery estimates for Your Orders will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Rhys Chapman Wildlife Services is not responsible for any customs and taxes applied to Your Order. All fees imposed
during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages
Rhys Chapman Wildlife Services is not liable for any products damaged or lost during shipping. If You received Your
Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By sending us an email: rcwildlifeservices@gmail.com

www.rhyschapmanwildlifeservices.com